Refund & Returns Policy

Refund & Returns Policy

At [Your Brand Name], your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 30 days of the purchase date.
  • Non-Returnable Items: Certain items are non-returnable, including gift cards, and items marked as final sale.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at returns@[yourbrandname].com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return your item.
  3. Ship Your Return: Pack your item securely, including the return authorization number inside the package. Ship the item to the return address provided.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment.

  • Processing Time: Refunds will be processed within 7-10 business days after we receive your return.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

If you need to exchange an item for a different size or color, please contact us at exchanges@[yourbrandname].com. Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@[yourbrandname].com with your order number and a photo of the damage. We will arrange for a replacement or refund as quickly as possible.

6. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.

7. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us at:

Email: returns@[yourbrandname].com
Mailing Address:
[Your Brand Name]
123 Fashion Avenue
Suite 456
New York, NY 10001
United States

Thank you for shopping with [Your Brand Name]. We value your business and are committed to ensuring a positive shopping experience.